09bde Privacy
Policy

This Privacy Policy applies to 09bde, the operator of the online betting and casino platform accessible at 09bde.io ("the Platform"). In this policy, references to "09bde", "we", "us", or "our" mean the Platform operator. References to "you" or "your" mean any individual who accesses, registers with, or interacts with the 09bde platform in any capacity.

09bde is operated as an online gaming and sports betting service, primarily serving users in Bangladesh. We are the data controller in respect of personal data collected through the Platform. Any queries regarding this Privacy Policy or your personal data should be directed to our support team at the contact details provided in Section 13 of this document.

When you use the 09bde platform, we may collect and process the following categories of personal data:

2.1 Registration & Identity Data

When you create a 09bde account, we collect your full name, date of birth, email address, mobile phone number, and a username of your choice. This information is required to set up your account and verify your eligibility to use the Platform.

2.2 Verification & KYC Data

As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identity documents (such as your National Identity Card or passport), proof of address documents, and proof of payment method. This data is used solely for identity verification, age verification, and fraud prevention purposes.

2.3 Financial Data

When you make deposits or withdraw funds, we collect transaction details including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, card), transaction amounts in Bangladeshi Taka (৳), transaction dates and reference numbers, and account or wallet identifiers associated with the payment method. We do not store full card numbers — card payments are processed via PCI-DSS compliant third-party payment processors.

2.4 Usage & Behavioural Data

We collect data about how you use the Platform, including games played, bets placed, betting history, session durations, login timestamps, device type and operating system, browser type, IP address, and clickstream data. This information is used to improve the Platform experience, detect fraud, and comply with responsible gaming obligations.

2.5 Communications Data

If you contact our support team — by email or live chat — we retain a record of your communications, including the content of messages and any attachments you send. This helps us resolve disputes, provide consistent support, and maintain service quality.

2.6 Marketing Preferences

If you opt in to receiving promotional communications from 09bde, we record your marketing preferences. You may opt out at any time by contacting our support team or by following the unsubscribe instructions in any marketing message you receive.

09bde uses the personal data it collects for the following specific purposes:

09bde does not use personal data for automated decision-making that produces significant legal effects without human review. Where automated tools are used to flag potentially problematic behaviour (such as suspected fraud or bonus abuse), a human compliance team member reviews the case before any account action is taken.

09bde processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing is required to fulfil our contractual obligations to you as a registered user of the Platform, including account setup, deposits, withdrawals, and delivery of betting and gaming services.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and fraud reporting duties.
• Legitimate interests: Processing is carried out in the legitimate interests of 09bde, including fraud prevention, platform security, abuse detection, and service improvement. We ensure these interests are balanced against your privacy rights and do not override them.
• Consent: Where we rely on your consent to process personal data — such as sending marketing communications — you are free to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

09bde does not sell your personal data. We may share personal data with the following categories of third parties strictly on a need-to-know basis:

5.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary financial data with our payment processing partners, including mobile money operators (bKash, Nagad, Rocket, Upay) and banking partners. These providers are contractually required to handle your data in accordance with applicable data protection standards.

5.2 KYC and Identity Verification Providers

We use third-party KYC and identity verification services to fulfil our age verification and anti-fraud obligations. These providers receive only the specific identity documents and data required for the verification process and are contractually prohibited from using your data for any other purpose.

5.3 Technology and Infrastructure Providers

09bde uses cloud hosting, data storage, and platform infrastructure providers to deliver and maintain the Platform. These providers process personal data on our behalf and are bound by data processing agreements that restrict the use and disclosure of your data.

5.4 Game Content Providers

Game providers including Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi may receive anonymised session and usage data as part of game delivery. These providers do not receive directly identifying personal data such as your name, email address, or payment details through the standard game delivery process.

5.5 Legal and Regulatory Authorities

09bde will disclose personal data to law enforcement, regulatory bodies, or other competent authorities where required to do so by law, court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of 09bde, our users, or the public.

09bde uses cookies and similar tracking technologies on the Platform to maintain session state, ensure security, and improve user experience. The following categories of cookies may be placed on your device:

• Strictly Necessary Cookies: These cookies are required for the Platform to function. They maintain your login session, remember your preferences during a visit, and support security features. These cookies cannot be disabled without impairing Platform functionality.
• Analytics Cookies: These cookies collect anonymised data about how users navigate the Platform — pages visited, time on page, and similar usage metrics. This data is used in aggregate form to improve the Platform. No personally identifying data is transmitted through analytics cookies.
• Preference Cookies: These cookies remember your settings and preferences, such as language choice or display preferences, so you do not have to re-configure them each time you visit.
• Security Cookies: These cookies support fraud detection and abuse prevention by helping us identify unusual or potentially fraudulent patterns of access to the Platform.

You may manage cookie preferences through your browser settings. However, disabling strictly necessary cookies may significantly impair your ability to use the 09bde platform. 09bde does not use third-party advertising cookies or cross-site tracking cookies for commercial profiling purposes.

09bde retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:

After the applicable retention period expires, data is securely deleted or irreversibly anonymised. Where data must be retained for legal or regulatory reasons beyond the standard retention period, access is restricted to only those personnel with a legitimate compliance need.

You have the following rights in relation to your personal data held by 09bde. To exercise any of these rights, contact us at [email protected] with your registered username and a description of your request:

• Right of Access: You may request a copy of the personal data 09bde holds about you. We will provide this information within a reasonable timeframe, typically within 30 days of a valid request.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update certain information directly through your account settings; for other corrections, contact our support team.
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you have withdrawn consent and there is no other legal basis for processing. Note that we may be unable to delete certain data where retention is required by law (e.g., AML financial records).
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute about accuracy is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: Where processing is based on legitimate interests, you have the right to object to processing. 09bde will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for legal claims.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without penalty. Withdrawal does not affect the lawfulness of processing before the withdrawal.

The 09bde platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has submitted personal data to 09bde, please notify us immediately at [email protected] and we will take prompt steps to delete the data and close the account.

09bde employs age verification measures including mandatory date-of-birth entry at registration, KYC document verification, and ongoing account monitoring to prevent underage access. Any account identified as belonging to a person under 21 will be immediately closed and all funds voided in accordance with our Terms and Conditions and our responsible gaming obligations.

09bde implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and the 09bde platform.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls ensuring that only authorised personnel with a documented business need can access personal data.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Intrusion detection and monitoring systems to identify and respond to potential security incidents in real time.
• Staff training on data protection and security best practices, conducted on a regular basis.
• Contractual data security obligations imposed on all third-party service providers with access to personal data.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 09bde will notify affected users without undue delay, in accordance with applicable legal requirements.

You also play a role in keeping your account secure. You must use a strong, unique password for your 09bde account, must not share your credentials with anyone, and must notify us immediately at [email protected] if you suspect any unauthorised access to your account.

The 09bde platform may contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others). While game content is delivered within the 09bde platform environment, these providers operate under their own privacy policies in relation to any data they independently collect. 09bde is not responsible for the privacy practices of third-party game providers and recommends that you review the privacy policies of any third party with whom you interact.

09bde does not include external links to third-party websites for advertising or affiliate marketing purposes. Any game provider content displayed on the Platform is integrated through licensed API arrangements and does not redirect you to external sites without your knowledge.

09bde reviews this Privacy Policy on a regular basis and may update it to reflect changes in our data practices, applicable law, or the services we offer. The effective date at the top of this document will be updated whenever material changes are made.

Where changes are material — for example, a significant change in how we use your data, a new category of data being collected, or a new third-party recipient — we will notify registered users via the email address on file at least 14 days before the changes take effect. For minor or administrative updates, we may update this page without direct notification, and your continued use of the Platform after the updated effective date constitutes acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 09bde protects your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 09bde handles your personal data, please contact our support team using the details below:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, 365 days a year (Bangladesh Standard Time, UTC+6)
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days and all formal data rights requests within 30 calendar days.

When contacting us regarding a data rights request, please include your registered username, the email address associated with your account, and a clear description of your request. This helps us locate your records promptly and respond as efficiently as possible.

For general account or payment queries unrelated to privacy, please use the same contact email and our support team will direct your query to the appropriate department.